Cancellation Policy:

At Pro Clean Works Dallas, we prioritize efficiency and respect for everyone’s time, including our professional cleaners. To maximize and make the most of their dedicated service, we have implemented a cancellation policy that underscores our commitment to punctuality and operational efficiency. Clients are kindly requested to cancel their service appointments at least 24 hours in advance. This allows us to optimize our scheduling and ensures that our cleaners can allocate their time effectively. We understand the importance of commitment and the value of time, both for our clients and our cleaning professionals. Any cancellations made within 24 hours of the scheduled service appointment will be subject to a $65 cancellation fee. This policy not only supports the punctuality of our services but also reflects our dedication to providing reliable and timely cleaning solutions. We appreciate your understanding and cooperation in helping us maintain the highest standards of service at Pro Clean Works Dallas.

100% Guarantee Policy:

At Pro Clean Works Dallas, we take pride in our commitment to providing top-notch cleaning services, and we stand behind our work with a 100% satisfaction guarantee policy. After the post walk-through of our services, if you find that you’re not completely satisfied with the results, we are more than happy to address any concerns promptly. Our aim is to ensure your complete contentment, and in the rare instance where expectations may not have been met, we offer a re-clean at no additional cost. Your satisfaction is paramount to us, and we are dedicated to going the extra mile to make sure your cleaning experience with Pro Clean Works Dallas exceeds your expectations.

Payments:

Pro Clean Dallas accepts debit and credit card payments during the booking process, placing a hold on the card without an immediate charge. The actual charge occurs after the completion of the booking, with an invoice sent via email. In the event of a service cancellation, the hold is released within 3 to 5 days, ensuring a transparent and customer-friendly payment process

Maximum Hours:

At Pro Clean Works Dallas, we operate with a maximum hours model and a transparent pricing model that ensures both our success and provides upfront clarity for our valued customers. Each cleaning job is assigned a maximum number of hours, aligning with our efficient workflow. This approach allows us to maintain honesty and transparency in our services. In the rare instance that the cleaning surpasses the anticipated time, a $35 per hour charge will be applied. We appreciate open communication, and customers are encouraged to inform us in advance if they anticipate the cleaning will take longer than initially expected. This proactive approach enables us to make the necessary adjustments and ensures a smooth and satisfactory cleaning experience for our clients at Pro Clean Works Dallas.

Safety:

For safety reasons, our teams cannot guarantee reaching areas higher than 6 feet. Climbing on ladders or accessing high areas is restricted. When it comes to large appliances, our cleaners are happy to clean around or underneath them, but moving them is the responsibility of the customer. 

Arrival Window:

At Pro Clean Works Dallas, punctuality is a key aspect of our commitment to excellent service. We allocate each of our professional cleaners an up to two-hour window for their arrival. We recognize the unpredictable nature of travel and unforeseen life circumstances. This thoughtful approach allows for flexibility and accommodates any unexpected events that may occur during their journey to your location. By providing this window, we aim to enhance the overall customer experience by minimizing potential delays and ensuring our cleaners can navigate through any challenges that may arise. At Pro Clean Works Dallas, we prioritize not only the quality of our cleaning services but also the reliability and punctuality of our professional team, ensuring a smooth and efficient process for our valued clients.

Preparing for your Cleaning:

Prior to the arrival of our professional cleaners, we request your assistance in preparing the space for optimal cleaning efficiency. For liability reasons, our cleaners are unable to move appliances or heavy items. Therefore, we ask that you move these appliances prior to the cleaner arriving. We ask that clients pick up any items and/or clothing that may be lying around or on the floor, etc. This allows our professional cleaners unrestricted access to all surface areas, facilitating a thorough and effective cleaning process. If you have any specific concerns or questions regarding this request, please feel free to communicate with us in advance. We value your partnership in maintaining a clean and safe environment.

Mold/ Stains:

Cleaning mold and mildew stains can be a challenging task, but at Pro Clean Works Dallas, our dedicated cleaners give their utmost effort to tackle every stain. While we strive to remove each instance of mold and mildew, it’s important to note that complete eradication is not always guaranteed due to the nature of these stains. However, our team works diligently and efficiently to ensure a thorough and successful cleaning process, aiming to leave you satisfied with the results. We understand the impact that mold and mildew can have on the cleanliness of your space, and our commitment is to employ effective methods to address these issues. While perfection may be elusive in some cases, our cleaners at Pro Clean Works Dallas are dedicated to achieving the highest standards of cleanliness and ensuring your contentment with the overall outcome of our services.